The world today is moving at a breakneck speed. Because of the expanding requirements and expectations of consumers, this is especially true in transportation and logistics. Customers are willing to spend money on same-day delivery whenever possible. Ninety-five per cent of online customers want shipment visibility, the ability to track orders, and real-time delivery information for the package they wish to receive. On the other side, technology solutions are generating many attractions to meet these rising customer delivery demands. This has made last-mile deliveries more challenging and important. To meet these rising needs, carrier providers must move more quickly. All of this shows the need for effective last mile tracking and how innovation might assist in resolving this situation.
What is last mile tracking?
The practice of delivering real-time visibility to end consumers about their shipment, such as estimated arrival time, package location, driver identity and number, and so on, is known as last-mile carrier tracking. By embracing last-mile technologies, logistics businesses have made this order status extremely detailed for their consumers. There are two forms of last-mile tracking. The first is for end-users, and the second is for delivery businesses.
- The end-user should include all tracking information, including where the shipment is when it is expected to arrive, and who will transport the delivery.
- For transporters of logistical goods: This provides a more comprehensive view of the delivery operations and insights about how to improve them.
Customers get all they want from a delivery service using this software. Admins, like their clients, want complete insight into their deliveries. They also want to track drivers and vehicles. The following are some of the features:
Text message alerts: While collecting for delivery, this function will send an automated SMS alert to keep the customer informed of the shipment’s progress.
Communication between drivers: For both businesses and customers, this is a win-win scenario. Customers will receive the name and phone number of the driver. On the other side, it assists drivers in notifying them of their availability for package pickup.
Vehicle tracking in real-time: Customers need to know where their belongings are, and drivers want to know where they will be. With last-mile tracking software, you and your drivers will always know where they are.
Delivery confirmation: Drivers can collect proof of delivery, including signatures, photos, barcodes, and notes, using a mobile app, making delivery verification a breeze. This not only protects your driver in the situation that items get misplaced, but it also helps to prevent false loss claims.
Delivery without the need for contact: During the pandemic, “contactless signatures” were popular. Customers can be notified that their item is on its way and that they can sign their delivery through SMS. This ensures the safety of both the driver and the recipient and is easy, and preserves the digital signature for record-keeping purposes.
Customers and carriers benefit from last-mile tracking
Customers now want visibility and control from their delivery services, which last mile tracking provides. Last-mile carrier tracking can assist any firm that provides services and goods directly to end customers. To reiterate, from delivery monitoring to comprehensive analytics, it is critical for both consumers and carriers. While everyone values visibility, last-mile tracking is much more than that. It’s all about providing excellent delivery experiences.